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Hollinswood SurgeryTel: 01952 201144
Priorslee SurgeryTel: 01952 299521
In addition to GP consultations the practice offers a range of clinics and healthcare services:
We are now able to see & treat, or refer patients with minor injuries. The list of recommended injuries to be included are:
A healthy lifestyle advisor visits Hollinswood Surgery every Tuesday between 1.30 - 4.30. The Lifesyle Advisor can do a free lifestyle screen which will include a Blood Pressure Check, Height, Weight and Carbon monoxide Monitoring.
They are there to support you to make any positive changes you need to live a healthier lifestyle. They have a wealth of knowledge about local groups and services that will help you to make and sustain those changes.
You can have up to 6 sessions with the advisor at the practice where you can learn about Nutrition, Weight Management and how to be more Physically active. The advisor can also help with Alcohol and Smoking issues and support you with your General Emotional Wellbeing.
If you like to speak to someone and take the first steps please call 01952 382582
or email firstname.lastname@example.org
All support from the Healthy Lifestyle Team is Free and Completely Confidential
If you require any vaccinations relating to foreign travel you will need to fill in a Travel Form with the details of your travel arrangements.
This will include which countries and the areas within countries that you intend visiting, any previous travel vaccinations and general health questions. This will enable the nurse to determine what vaccinations are required.
You will need to fill in this questionaire which must be returned to the surgery. The Nurse will then contact you to explain what needs to be done next.
This needs to be done at least 6 weeks prior to travel.
If you are traveling within the next 6 weeks then you will need to attend a pharmacy travel clinic such as Boots in Telford Town Centre.
There will be a charge for this.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to take effect.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS. There will be a charge for the following immunisations:
The cost of a private prescription is £15.00 per patient and they will also incur pharmacy costs.
Malaria tablets for adults are now an over the counter medication and can be bought from your local pharmacist. Malaria for children is a prescription only medication and will incur a private prescription fee. The Nurse will need the child's age, height and weight before a script can be issued.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
If you would like to see the full report then please copy and paste the link below into your browser
Hollinswood and Priorslee Practice
Practice Complaints Procedure
Any complaints can be made either verbally or in writing, please ask our staff for a complaints leaflet.
You may wish to address or resolve your complaint by telephone or alternatively you can arrange to come into surgery to discuss any concerns fully on a more personal basis with Vee.
Any written complaints will be acknowledged with 3 working days where possible. All formal complaints will be internally investigated and a response given within 28 days. If the complaint is more complex and we are unable to stay within this time frame we will always keep you informed of our progress.
We keep records of all complaints we receive and monitor them regularly. This helps us to:
Your health and care information is used to improve your individual care. It is also used to help us research new treatments, decide where to put GP clinics and plan for the number of Doctors and Nurses in your local hospital. Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private. Information that only identifies you, like your name and address, is not considered confidential patient information and may still be used: for example, to contact you if your GP practice merges with another.
It is used by the NHS, local authorities, university and hosiptal researchers, medical colleges and pharmaceutical companies researching new treatments.
You can chose to opt out of sharing your confidential patient information for research and planning. There may be still be times when your confidential patient information is used: for example, during an epidemic where there might be a risk to you or to other people's health. You can also still consent to take part in a specific research project.
No, your confidential patient information will still be used for your individual care. Choosing to opt out will not affect your care and treatment. You will still be invited for screening services, such as screening for bowel cancer.
You do not need to do anything if you are happy about how your confidential patient information is used.
COVID-19 Privacy Notice
(This Privacy Notice is to run alongside our standard Practice Privacy Notice)
Due to the unprecedented challenges that the NHS and we, [Practice Name] face due to the worldwide COVID-19 pandemic, there is a greater need for public bodies to require additional collection and sharing of personal data to protect against serious threats to public health.
In order to look after your healthcare needs in the most efficient way we, Hollinswood & Priorslee Surgery may therefore need to share your personal information, including medical records, with staff from other GP Practices including Practices within our Primary Care Network, as well as other health organisations (i.e. Clinical Commissioning Groups, Commissioning Support Units, Local authorities etc.) and bodies engaged in disease surveillance for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.
The Secretary of State has served notice under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI) to require organisations to process confidential patient information in the manner set out below for purposes set out in Regulation 3(1) of COPI.
Purpose of this Notice
The purpose of this Notice is to require organisations such as Hollinswood & Priorslee Surgery to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI. This Notice is necessary to require organisations such as Hollinswood & Priorslee Surgery to lawfully and efficiently process confidential patient information as set out in Regulation 3(2) of COPI for purposes defined in regulation 3(1), for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.
Requirement to Process Confidential Patient Information
The Secretary of State has served notice to recipients under Regulation 3(4) that requires [PRACTICE NAME] to process confidential patient information, including disseminating to a person or organisation permitted to process confidential patient information under Regulation 3(3) of COPI.
Hollinswood & Priorslee Surgery is only required to process such confidential patient information:
A Covid-19 Purpose includes but is not limited to the following:
Recording of processing
A record will be kept by Hollinswood & Priorslee Surgery of all data processed under this Notice.
Sending Public Health Messages
Data protection and electronic communication laws will not stop Hollinswood & Priorslee Surgery from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary, where the latest technology allows Hollinswood & Priorslee Surgery to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
Research and Pandemic Planning
The Secretary of State has directed NHS Digital to collect, process and analyse data in connection with COVID-19 to support the Secretary of State’s response to COVID-19 and support various COVID-19 purposes set out in the COVID-19 Public Health Directions 2020, 17 March 2020 (as amended) (COVID-19 Direction) and below. This enables NHS Digital to collect data and analyse and link the data for COVID-19 purposes with other data held by NHS Digital.
The purpose of the data collection is also to respond to the intense demand for General Practice data to be shared in support of vital planning and research for COVID-19 purposes, including under the general legal notice issued by the Secretary of State under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI).
NHS Digital has therefore been requested by the joint co-chairs of the Joint GP IT Committee (JGPITC) (the BMA and RCGP) to provide a tactical solution during the period of the COVID-19 pandemic to meet this demand and to relieve the growing burden and responsibility on General Practices. On 15 April 2020 the BMA and RCGP therefore gave their support via JGPITC to NHS Digital’s proposal to use the General Practice Extraction Service (GPES) to deliver a data collection from General Practices, at scale and pace, as a tactical solution to support the COVID-19 response in the pandemic emergency period.
It is a requirement of the JGPITC that all requests by organisations to access and use this data will need to be made via the NHSX SPOC COVID-19 request process, that will triage and prioritise these requests and refer appropriate requests on to the NHS Digital Data Access Request Service (DARS). NHS Digital will consult with representatives of the BMA and the RCGP on all requests for access to the data. An outline of the process for this agreed with the BMA and the RCGP is published here. Requests by organisations to access record level data from this collection will also be subject to Independent Group Advising on the Release of Data (IGARD) consideration. Data applicants will need to demonstrate they have a lawful basis to access the data for COVID-19 purposes.
Benefits of this sharing
Organisations, including the Government, health and social care organisations and researchers need access to this vital data for a range of COVID-19 purposes, to help plan, monitor and manage the national response to the COVID-19 pandemic, which will help save lives. COVID-19 purposes for which this data may be analysed and used may include:
Review and Expiry of this Notice
This Notice will be reviewed on or before 31 March 2021 and may be extended by The Secretary of State. If no further notice is sent to Hollinswood & Priorslee Surgery by The Secretary of State this Notice will expire on 31 March 2021.
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