Extended Access

 

The new service will commence on Monday 16 September. Publicity material explaining the new service will be available in all GP practices, on practice websites and on the CCG website.

Any patient registered with a Shropshire,Telford & Wrekin GP practice will now be able to access the extended access service provided by the hub locations detailed in the chart below:

Hollinswood & Priorslee Patients will be seen at either Wellington or Stirchley Medical Practice

 

Day

TELDOC PCN

SET  & WELLINGTON PCN

Monday

Lawley 6.30 -8.00pm

Wellington 6.30 – 8.00pm

Tuesday

Lawley 6.30 – 8.00pm

Stirchley 6.30 – 8.00pm

Wednesday

Lawley 6.30 – 8.00pm

Stirchley 6.30 – 8.00pm

Thursday

Lawley 6.30 – 8.00pm

Stirchley 6.30 – 8.00pm

Friday

Lawley 6.30 – 8.00pm

 

Saturday

Malinslee 8.00am – 8.00pm

Stirchley 8.00am – 2.00pm

Sunday

Malinslee 8.00am – 8.00pm

Wellington 8.00am 0 8.00pm

Bank Holidays

Malinslee 8.00am – 8.00pm

 

 

 

  • Appointments will be with a GP or another health care professional (e.g. ANP, Nurse, pharmacist, physiotherapist, HCA) appropriate to the needs of the patient.

  • At least one GP will be on duty in  each location supported by a mix of other health care professionals

  • At least 75% of appointments will be face to face and up to 25% telephone/on-line appointments. Appointments will be 15 mins duration.

  • Requests for Extended Access appointments can be made by telephone or face to face at your own GP practice. 

  • At the end of core practice hours during the week (18.30 – 20.00hrs) and between 08.00 – 20.00hrs at weekends and on bank holidays if patients ring the practice they will automatically be diverted via the RedCentric telephone system to the Extended Access call handler hub based within Teldoc.

    On line booking will be made available when the technology allows.

  • Appointments will be released 2 weeks in advance.

  • There are data sharing agreements in place between all practices and the service providers, so patient records will be available at all consultations. 

  • Patients will be asked to provide consent to allow extended access clinicians to access their notes at the time of making the appointment.  Without consent, an extended access appointment cannot be offered.

  • The CCG will meet with the service providers on a monthly basis allowing for any issues to be addressed.  The service will be closely monitored by the CCG and a full review will be carried out in January 2020 to support planning for the service in  2020/21.

  • Any changes to the service following its launch in September will be notified to patients as soon as possible.

There may be some initial teething problems with the above scheme so patients are urged to direct any concerns to the CCG via the Patient Experience officer -Angie Porter 01952 580407 or angie.porter4@nhs.net.

 

 
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